Bolton Honda is currently seeking an experienced Service Advisor to join their dynamic team. The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.
Essential Duties and Responsibilities:
- Greet each customer in a prompt, courteous manner.
- Communicate with customers to determine the nature of the mechanical problems.
- Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
- Obtain customer and vehicle data.
- Schedule appointments using dealership approved forms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
- Prioritize repairs based on urgency.
- Perform road tests of customer vehicles in order to assess customer concerns.
- Keep a daily log of repair orders written as well as their status.
- Handle minor customer complaints and misunderstandings.
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Contact customers when vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
- Interpret warranty information and policies for customers.
- Stay up to date on technical and performance information on all vehicles serviced by the dealership.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
- Assist the service manager as necessary.
Position Requirements:
- Grade 12 diploma or GED.
- 1 year of automotive experience or equivalent.
- G driver’s license with a clean driving record, required.
- CDK Dealer software experience an asset.
- Able to work well under pressure, and strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Able to effectively communicate both verbally and in writing.
- Strong work ethic and positive team attitude.
Bolton Honda Offers:
- Excellent Management support.
- Health, Dental and Vision Insurance after 3 months.
- Endless opportunities for professional growth and advancement.
Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 32 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.
No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.