The Company
Perch is transforming the way people buy and sell their homes. Simplifying it all, to the way it should have always been; fair and true to market, straightforward, easy. Every year in the U.S., $1.5 trillion of single family residences transact, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle. Perch offers a modern alternative, making one of life's biggest decisions—the sale and purchase of a home—so stress free, fair and simple that people cannot imagine any other way.
Perch is headquartered in New York City and has 85 employees in New York and Texas. We have raised $250 million in financing from top tier investors including: Firstmark, Accomplice and Juxtapose.
Who you are
By leveraging your strong communication, organization and leadership skills you keep our Field Operations team moving forward on key priorities. By acting as an owner, each day your efforts directly impact our execution timelines, business intelligence and operating procedures. You are comfortable interacting and holding accountable several stakeholders - both internal and external - across multiple projects simultaneously. You thrive in fast paced environments by calmly persevering through rapidly evolving situations and finding opportunities for process improvements along the way.
Role and Responsibilities
- Proactively identify areas for operational improvements and implement new processes allowing Operations Coordinators to scale through continued growth
- Drive the continued optimization of business critical processes across all markets
- Develop Ops Coordinator team strategy to ensure we’re constantly improving upon on KPIs and SLAs
- Coordinate scheduling across both internal and external stakeholders to help meet aggressive timelines for home repairs
- Manage the onboarding and training of new vendors and ensure quality standards are met
- Design and maintain internal reporting and data collection to ensure KPIs are being measured and improved upon
- Assist leadership on design and implementation of new business opportunities
Required Skills/Experience
- Bachelor’s Degree preferred
- 3+ years of relevant work experience in property management, facilities, hospitality or related field preferred.
- Experience leading small teams
- Previous experience dispatching not required but a big plus
- Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
- Proficiency in a range of information technology tools and platforms - Microsoft Office, Google Suite
- Excellent communication, organization and problem solving skills.
- Ability to work independently with little supervision and effectively deal with stressful situations.
- Self-motivated; confident, energetic and flexible.