IT Technician

Are you an individual that is passionate about providing exceptional service? Do you have a strong background in technology? Are you patient and enjoy opportunities to share knowledge? Do you enjoy a challenge and find enjoyment in skillfully and resourcefully solving problems? 
 
Our mission is simple: to help people and organizations thrive. It's simple. It’s focused. It drives us. We work closely with clients, listen to their vision, and formulate a comprehensive plan and implement an innovative solution that will empower organizations to thrive!  We are unique and we put our customers first. We employ a solid, diverse staff of professionals with the experience, knowledge, and drive to move every project swiftly from vision to reality.

Job Purpose:  
The IT technician will be providing helpdesk support to Perceptyx’s employees and will interface with IT and Security team. We are looking for an energetic, enthusiastic, highly motivated and organized individual. 
A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
 

Essential Functions and Responsibilities:
The duties described are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Essential Duties:

  • Troubleshooting and repair Apple Desktop/laptop
  • Setting up new computers, monitors, etc.
  • Support mobile devices and VoIP
  • Support and maintenance of printers 
  • Schedule and perform software/hardware upgrades, new installations, work space moves, etc. in conjunction with Office Services.
  • Prioritize and respond to help desk requests in accordance with company procedure
  • Maintain / update MacOS systems
  • Maintain system configurations and documentation.
  • Facilitate documentation for inventory control, receiving, and auditing.
  • Create, maintain, and grow knowledge resources, such as FAQ libraries and intranet sites.
  • Monitor systems use to ensure compliance with company policies and procedures.

Marginal Duties:

·      Assist in any other area as needed
 
Education/Qualifications:  The education/qualifications described are representative of those that must be met by an employee to perform the essential functions of this job.  Reasonable accommodations may be paid to enable individuals with disabilities to perform the essential functions of the job.
  • 1-2 years previous IT Technician experience
  • High school education or GED required
  • Working towards an Associate Degree or higher in Information Technology (preferred)
  • Excellent technical, problem solving, and analytical skills
  • Strong written and oral communication skills
  • Experience with Apple MDM preferred but not required
Certification preferred but not required : 
 
·      A+, Network+, Security+,  Apple Certified Associate 
 

Equipment Use:

·       Telephone
·       Computers, copiers, scanners
 

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard. Twisting, bending, reaching, stooping, and kneeling is also regularly required.  Ability to sit and/or stand at a computer terminal for an extended period of time.
  • Able to lift 50 pounds and have full physical ability to move furniture and perform light maintenance
  • Regularly required to sit in front of a computer
  • Bending, reaching, climbing on step stool
  • Traveling between offices within U.S (up to 15% per month)
Specific vision abilities required by this job include close vision requirements due to computer work. 
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Moderate noise (i.e. business office with computers, phone, and printers, light traffic) and work is performed indoors in a climate-controlled environment.
 
Please note this job description/job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
 
How to Apply:
 
Qualified candidates should respond with their resume, and a cover letter of interest.
 
 

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