Are you looking for an exciting opportunity in the digital fabrication industry? Pensa Labs, maker of the D.I.Wire, the first and only benchtop CNC wire bender, is seeking a qualified, experienced Sales Rep. Working as a bridge between customers and engineering teams, our Sales Rep will take customer input and sales information to help configure a solution for each customer ’s application. You will help develop solutions that meet our customer needs. You will provide expertise about our equipment to customers, respond to customer feedback, and perform sales presentations and demonstrations. Put your ideas and experience to work as the Sales Rep and help us inform the sales and R&D process while winning over customers with your configured solutions.
In order to provide solutions that satisfy customers, an Sales Rep performs many different tasks, including:
Pre-Sales Support
- Help qualify customers by determining if the D.I.Wire is a good fit for the customer’s applications.
- Work with customers to understand the nuances of their applications, from the parts they want to make, the quantity of units per month and quality of the output.
- Configure the D.I.Wire machine specs to meet customer requirements and provide a quote for the configuration.
Post Sales Support & Customer Satisfaction
- Follow up post sales to ensure customers onboard the D.I.Wire as they first integrate the machine into their process.
- You will be responsible for customer satisfaction. Provide customers with ongoing contact to ensure they get the support they need, including responding to issues, providing updated software, performing installs for key customers.
New Product Development Support
- Maintain a log of problems customers encounter and inform R&D to help generate innovative concepts that solve common user problems.
- Maintain a log of most customer requested features that we currently do not have, to inform the development of future iterations of the D.I.Wire.
Skills
Sales Reps work at the intersection of the engineering, sales and manufacturing teams. You must have strong communication skills to facilitate teamwork across groups. Sales Reps are uniquely talented in both customer satisfaction and detail-oriented, analytical tasks. Applicants with experience in digital fabrication, software and electronic hardware sales will have a strong advantage.
Core skills:
- Excellent communication skills, written, verbal and visual
- A collaborative approach, working across disciplines
- Strong project management abilities, with well-organized timelines and deliverable expectations
- Professional manner with customers
- Ability to simplify complex ideas into understandable concepts, for sales and support
- Demonstrate analytical skills
- Bachelor’s or Bachelor’s or Associate’s degree in business, sales, marketing, computer science, mechanical engineering, or related discipline
- Familiarity with digital fabrication
Successful candidates will demonstrate that they:
- Are curious to learn new skills.
- Are excited to work with others in a multi-disciplinary team.
- Candidates must appreciate the fast pace of a start-up, and work quickly to deliver high quality, relevant, customer solutions.
- Communicate clearly and constructively; must be able to communicate complex problems and solutions to the Pensa Labs team and customers.
Thank you, we are looking forward to hearing from you!