Role: Lab Windows Software Support Analyst
Location: Devens, MA, Redwood City, CA, Central NJ
Emp Type: Permanent Job
Interview: Phone/Skype
Salary: $40-50k
The following will be the role objectives:
• Provide technical Lab software support for end users.
• Enforce and deploy Corporate Technology standards, policies and procedures.
• Manage end-user requests.
• Assist with all new technology deployments.
• Routine day to day support activities for the Lab workstation deployed in the laboratories. .
• Support includes qualification/validation, inventory, hardware, software, patching, support of software.
• Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers
• Learn application functionality and their support requirements.
• Microsoft Vulnerability Patch Deployments.
• Antivirus client management.
• User consultation.
• Software Installation.
• New Workstation deployment and Upgrade of existing Workstations.
• Workstation Troubleshooting and Repair
• Scheduled and emergency maintenances of workstations.
• Maintain help desk tickets for the issues submitted by users.
• Perform computer imaging, software installations, and maintain technology inventory.
• Knowledge & Experience with Microsoft OS and related technologies.
• Extensive knowledge of IT hardware and software.
• Strong knowledge on network troubleshooting
• Knowledge & Experience with Windows XP , Windows 7 OS and MS-Office applications suite.
• Knowledge of Linux.
• Knowledge with Altiris Patching , Active directory, Antivirus tools etc.
• Must proficient with imaging and creating images.
• Experience in Windows 7 deployment.
• Should have experience participating or leading a migration from XP to Windows 7.
• Excellent written and oral communication skills
• Strong customer-service orientation.
• Understand customer service and service delivery.
• Understanding of ITIL processes and Remedy Tool.
• Bachelor's degree in computer science or related field
• MCP Certification (preferred)
• ITIL foundation (preferred)
• Certifications a plus (Windows/ Networking )