Lab Windows Software Support Analyst

Role:                     Lab Windows Software Support Analyst
Location:             Devens, MA, Redwood City, CA, Central NJ
Emp Type:           Permanent Job
Interview:           Phone/Skype
Salary:                  $40-50k
The following will be the role objectives:
•                    Provide technical Lab software support for end users.
•                    Enforce and deploy Corporate Technology standards, policies and procedures.
•                    Manage end-user requests.
•                    Assist with all new technology deployments.
•                    Routine day to day support activities for the Lab workstation deployed in the laboratories. .
•                    Support includes qualification/validation, inventory, hardware, software, patching, support of software.
•                    Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers
•                    Learn application functionality and their support requirements.
•                    Microsoft Vulnerability Patch Deployments.
•                    Antivirus client management.
•                    User consultation.
•                    Software  Installation.
•                    New Workstation deployment and Upgrade of existing Workstations. 
•                    Workstation Troubleshooting and Repair
•                    Scheduled and emergency maintenances of workstations.
•                    Maintain help desk tickets for the issues submitted by users.
•                    Perform computer imaging, software installations, and maintain technology inventory.
•                    Knowledge & Experience with Microsoft OS and related technologies. 
•                    Extensive knowledge of IT hardware and software.
•                    Strong knowledge on network troubleshooting 
•                    Knowledge & Experience with Windows XP , Windows 7 OS and MS-Office applications suite.
•                    Knowledge of Linux.
•                    Knowledge with Altiris Patching , Active directory, Antivirus tools etc.  
•                    Must proficient with imaging and creating images.
•                    Experience in Windows 7 deployment.
•                    Should have experience participating or leading a migration from XP to Windows 7. 
•                    Excellent written and oral communication skills 
•                    Strong customer-service orientation.
•                    Understand customer service and service delivery.
•                    Understanding of ITIL processes and Remedy Tool. 
•                    Bachelor's degree in computer science or related field 
•                    MCP Certification (preferred)
•                    ITIL foundation (preferred)
•                    Certifications a plus (Windows/ Networking )
 

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