Role: Incubation Software Operations Business Analyst
Location: San Jose, CA
Emp Type: Permanent Job
Interview: Phone/Skype
Note: The candidate MUST have experience on Software Operations. This is NOT about experience on SaaS Software.
Cisco Incubation services provides High Touch point services: services for launching & supporting Cisco’ new products & services, rolling out Big deals & buying programs, integrate & scale work level instructions. The Analyst will work with Cisco’ Incubation Services, on Software Commerce, Problem Resolution (Policy, Process, Capabilities). MUST have at 6 to 8 years experience on Software Operations.
Required Skill Set
• Offer Assessment, Configuration & Roll out
• Software Commerce Process
• Licensing, Renewals & Software Operating Models
• Strong Analytical mindset & communication skills
Primary Responsibilities
• Provide High touch point services for Offer Readiness & support
• Understand Offer Attribution, Support Incubation Acquisition services, by operationalizing new capabilities and processes
• Identify gaps in Offer Design, capabilities & help determine solution
• Work with Regional Sales Ops & Customer Service teams, gather feedback, data Analysis.
• Capability enforcement
• Document goals, milestones & activities