Number of Openings: 2
Relevant Years of Experience: 3-5 years
US Person Requirement: Yes
Job Description: Red Hat JBoss Fuse Middleware Administrator
Primary Job Functions:
· Red Hat JBoss Fuse installation and environment configuration
· Red Hat JBoss Fuse server administration
· Service configuration and deployment in JBoss Fuse
· Serve as a Level 3 technical escalation resource for Ops support staff
· Use software support tools to identify, diagnose, and resolve issues
· Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
· Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
· Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
· Support Incident Management practices, following established ticketing, escalation, and notification procedures
· Support code deployments & configuration changes to production and non-production systems, following established Change Management practices
· Assist with Ops Support coverage by participating in on-call rotation
Required Skills, Knowledge and Abilities
· Relevant IT experience of 3-5 years working in a corporate, technical role
- Experience in SOAP and REST web services deployment and configuration
- Experience working with Web Services, XML, SOAP, REST, JMS
· Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools
· In-depth knowledge and analytical skills in trouble shooting, problem determination, root cause analysis and rapid problem resolution
· The ability to learn quickly and apply new knowledge effectively
· The ability to multi-task, prioritize, and adapt quickly based on the needs of the project
· The ability to work both independently and as part of a team
· Customer focused and highly cognizant of meeting service level agreements (SLAs)
· Good verbal and written communication skills
· Professional and positive attitude
Must Have Technical Qualifications:
· Working knowledge on JBoss Fuse middleware – Installation, configuration, and administration
· Production support experience for critical systems (24*7 support model)
· Experience with RedHat Linux is a plus (require admin skills, unix commands, etc.)
· Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands
· Experience in Security (MQ, UNIX, Windows using certificates and other methods)