Lead QA - Quality and Operations Support

  • $70.00 - $85.00/hour
  • We are currently accepting resumes for a Lead - Quality and Operations Support in Torrance, CA.

     
    The selected candidate will perform the following duties:
    - Navigate relationships and facilitate intra- and inter-team collaboration, including managed services and 3rd party suppliers, to ensure timely resolution of customer issues and system incidents
    - Identify opportunities and set direction for continuous service improvement
    - Maintain and drive Ops team focus on 'Customer' vs. 'system'
    - Lead and manage Sustain projects such as Disaster Recovery
    - Develop roadmap and execute plans for improved monitoring, automation etc.
    - Responsible for overseeing the Production Support, Operations and Infrastructure areas within the Solutions Delivery and Operations department of the Connected Product Solutions Division
    - Work closely with the comparable areas within the Global Client’s organization: R&D in Japan and North America, Canadian Honda business units ,as well as managing vendor suppliers
    -  Supporting the direction and vision of Telematics and Connected products
    -  Managing/setting the vision for the Production Support, Operations and Infrastructure teams
    -  Governance of these teams and driving delivery management of QA/Prod Support/Infrastructure/Ops services

     
    Required Skills and Experience:
    -  Bachelor’s degree or equivalent
    -  10-12 years of IT work and/or Product development and maintenance experience
    -  5-8 years supervisory experience
    -  3-5 years of experience managing professionals leading teams and groups and vendors
    -  5-10 years of project management (including Operations Management )
    -  5-8 years of technology management experience
    -  2-3 years of managing outsourced/offsite vendors
    -  2-3 years of Telematics/Connected Vehicle or Consumer Electronics/IoT experience

     
    Preferred Skills and Experience:
    - Experience working with a Business and business-supporting teams such as Procurement, Legal
    - Experience working with Solution Architecture, Enterprise Architecture, Infrastructure teams
    - Technical understanding of mobile, web, Java and services-based solutions
    - Managing the support and projects through a partner and an in house team
    - Planning and managing Operations and enhancements post deployment
    - Manage ecosystem partners
    - Experience defining and managing E2E Service Levels for consumer facing applications

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