Role: Servicenow Consultant
Location: Toledo, OH
Emp Type: Permanent Job
Interview: Phone/Skype
Required Technical Skill Set
Knowledge on ITSM tools, CMDB Implementation and programming skills in Java, Angular JS, HTML, CSS
Must-Have
· Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Certification a plus.
· Experience in Java, JavaScript, Web Services, AJAX, XML, HTML and CSS
· Web Services integration experience
· Strong knowledge of the Service Now data model and relationships such as CMDB, Asset, etc
· Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment.
· Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between ServiceNow instances and other monitoring tools
· Ability to select, adapt, and effectively use a variety of programming methods
· Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
· Familiar with LDAP, MS Active Directory, ADFS and integration with ServiceNow
· Preferred Service Now Certified Implementation Specialist, ServiceNow Certified Application Developer
· Should have good communication skills
Good-to-Have
· Experience in IT Service Management process & tools
· Conversant with Incident management & other tools integrations
· Process improvement experience and understanding of IT assets and processes