EUC Field Service SME

Role:                     EUC Field Service SME
Location:-             Berwyn, PA
Emp Type:            Permanent Job
Interview:             Phone/Skype
Salary:                  $70-80k/yr Base
 
Required Technical Skill Set       
EUC competency on all domains with expertise on migration
Desired Experience Range          
7-8 years
 
Must-Have         
•                    Excellent communication skills, handling customers and matching the pace
•                    Understanding of field service role for supporting IT devices at the site such as PCs, Laptops, Printers, Network device hand and feet support etc. 
•                    Innovation ideas and automation opportunities in migration activities
•                    Best Practices on improving/stabilizing sites
•                    Must have a good experience in handling day to day system issues
•                    Expertise with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories.
•                    Expertise in maintaining and troubleshooting the Windows (client and server) operating system. 
•                    Scripting experience in PowerShell is a plus. 
•                    Providing level II and III troubleshooting/support
•                    Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
•                    Experience with managing iOS, Windows in Global environment.
•                    Diagnosing errors or technical problems and determining proper solutions
•                    Provide technical support for both hardware and software issues our users encounter.
•                    Must be resourceful and possess the ability and willingness to take initiative.
•                    Provide on-call/after-hours support (application upgrades, security patching, outages, etc.) for growing IT infrastructure.
 
Good-to-Have  
•                    Apply specific application settings with industry tools and custom scripting
•                    Assessment of customer's environment prior to migration.
•                    Innovation/Entrepreneurship spirit and attitude
•                    Proficiency working with Active Directory, Windows OS versions, Windows Server, MS-SQL Server, Exchange Server, data backup and restore systems
•                    Self-driven and resourceful to achieve goals independently as well as work well in groups
•                    Exposed to best practice design & Implementation methodology
•                    Willingness to proactively provide input for improvements
•                    Accurately and carefully follows established procedures for completing work tasks and watches over job processes, tasks, and work products to ensure freedom from errors.
•                    Excellent written and verbal communication skills.
•                    Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated

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