Title: DocuSign Administrator
Location: St. Louis, MO
Emp Type: Permanent Job
Interview: Phone/Skype
Relevant Years of Experience: 3-5 years
Primary Job Functions:
• Helps collecting, analyzing & translating complex business requirements into functional specifications and technical implementations.
• Troubleshooting issues in support of customer issues
• 50% of the time communicating with business partners, suppliers and customers
• Creates documentation for all aspects of job function including creating requirements analysis overviews and functional specifications, creating end-user manuals.
• Performs end-user training via written documentation, one-on-one sessions and group meetings on new and existing software installed.
• Performs other duties and projects as assigned
• Prepare status reports
• This job may require periodic evening, weekend, and holiday support
Required Skills, Knowledge and Abilities
• Relevant IT experience of 3+ years working in a corporate, technical role
• Additional focus on attention to detail while working on critical requirements
• Strong knowledge of DocuSign administration
• Knowledge of IBM API Connect
• The ability to learn quickly and apply new knowledge effectively
• The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization
• The ability to work both independently and as part of a team
• Customer focused and highly cognizant of meeting service level agreements (SLAs)
• Excellent verbal and written communication skills
• Professional and positive attitude
• Experience working with stakeholders; must be able to negotiate with customers