Service Cloud Consultant

  • $70.00 - $80.00/hour
  • e are currently accepting resumes for a Service Cloud Consultant in Torrance, CA.

    The selected candidate will perform the following duties:
    - Drive business and IT alignment to leverage reusable architecture capabilities
    - Collaborate with IT management to define and develop technology strategy, technology standards, roadmaps, and practices
    - Act as a technical expert addressing problems relating to systems integration, compatibility, and multiple platform integration
    - Interact and consult with appropriate business analysts, project managers and developers to understand application/project requirements and define architectural solutions to meet those requirements
    - Work with the application solutions delivery teams in the development of services, components, standards, and frameworks required to support business strategy (e.g. design patterns, reusable components)
    - Ensure that projects follow the prescribed development life cycle and meets quality standards
    - Assist with analyzing and recommending software acquisitions and alternative solutions/methodologies/strategies and tools
    - Keep current with trends and technological innovations in the automotive industry, and make appropriate development recommendations
    - Identify risks associated with component or application implementation
    -  Application Development and Production Support for multiple large projects in a Salesforce environment
    - Research and resolve production issues, troubleshooting of the Salesforce online and batch environments
    - Evaluate the daily and monthly batch process to improve performance and shorten the critical path window
    - Perform code reviews of other Salesforce developers to ensure proper standards and best practices
    - Perform Impact Analysis across multiple platforms and applications related to Salesforce changes
    - Provide detailed designs and code for Salesforce solutions
    - On-call for production support during off-office hours (night and weekend) may be required

    Required Skills and Experience:
    - BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
    - Senior Level experience – 5+ years
    - 8 years experience designing or configuring systems and/or applications
    - 4 years Relational Database Design and Maintenance
    - 3+ years working with Salesforce.com as a Sr. Developer or Technical Architect
    - 3+ years working with VisualForce and Apex
    - 2+ years working with Lightning, SOQL & SOSL
    - Strong knowledge of software development life-cycles, systems engineering and business process re-engineering
    - Experience with system integrations, preferably involving Salesforce.com
    - Experience with web services: JSON, XML
    - Experience with some or all of the following: a C-based language (preferably Java), SQL, HTML, CSS, JavaScript (any popular framework)
    - Knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleaning and security
    - Demonstrated ability to work as a Software Development Lead and leading a team of Senior and Junior Developers
    - Demonstrated ability to perform code and configuration reviews prior to Production deployment in a Salesforce environment
    - Strong verbal and non-verbal communication skills
    - Ability to present technical items to non-technical audience
    - High-level knowledge of project management, software development cadence, and a high-level of demonstrated organizational skills
    - Experience with multiple Project methodologies (Agile & Waterfall)
    - Experience with large data handling in salesforce and Apex Batch
    - Experience in managing multiple Salesforce environments; applying DevOps processes
    - Experience in Salesforce code management and deployments; applying DevOps processes
    - Certified Force.com Developer (DEV401) or Advanced Developer (DEV501)
    - Certified Service Cloud Consultant
    - Demonstrates a strong technical aptitude of multi-tier and cross-platform architectures across the enterprise
    - In-depth knowledge of design requirements
    - Strong ability to define systems and integration models
    - Strong ability to act as a technical expert addressing problems relating to systems integration, compatibility, and multiple platform integration
    - Strong understanding in the information technology landscape - stretching from infrastructure, network, client, server, emerging technology standards and trends
    - Strong understanding and working knowledge of software engineering, software development, solution architecture and implementation of medium to large scale systems across multiple platforms
    - Excellent knowledge of the Salesforce platform (Service Cloud), good knowledge of Marketing cloud and good programming and configuration skills with the Salesforce environment

    Preferred Skills and Experience:
    - Experience using Informatica ETL a plus
    - Certification in Marketing Cloud preferred
    - Financial Services industry experience preferred

    UNICON International, Inc. is an Equal Opportunity Employer.

    If you are interested in working for an organization where honesty, integrity and quality are among the core principles then click apply today!

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