Role: Process Consultant
Location: Philadelphia, PA
Emp Type: Permanent Job
Interview: Phone/Skype
7 years
Write test cases for one or more components based on requirement specifications.
Review requirement specifications for testability
Experience with process development, with the ability to learn and understand technical concepts in order to interpret, document and formalize procedures
Maintain and update documentation of process overviews, details and process flows.
Act as main point-of-contact for customers and internal teams in addressing process-related enquiries.
Plan, organize, and monitor pre-implementation deliverables and process improvement initiatives identified by the client.
Experience in analysis on business needs and translates use cases into functional, technical, design, system and test requirements
Understand QA methodologies and offers suggestions for improvement
Demonstrated experience implementing service improvement initiatives and communicating effectively with project team and management
Work with other teams to manage alignment between company processes and business objectives so as to optimize business performance.
Communicate with client to assist in developing effective process vision, process strategy and process maturation.
Develop and maintain process development and optimization programs.
Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs.
Research and resolve issues identified in the processes and systems of a client’s organization.
Design and implement new process in order to improve service delivery and client relationship and to ensure cost-effectiveness.
Participate in recruiting, training, leading and managing resources in process improvement areas.
Contribute in preparing client deliverables (e.g. business documents and presentations) and supporting business management activities (e.g. budget management, invoicing).
Maintain process operational conformance to established quality standards, regulatory & contractual requirements.
Philadelphia, PA
Process Consultant