It's High Priority requirement.
Please send as much as Profile's for NJ location and California also very urgently
Please send Profile's for Redwood city, California ONLY
ü Need pharmacy lab experience only
ü Desktop Troubleshooting hand on experience as described below for Level 1 Support ( Not Lead Profile's or Managerial Profile )
· Provide technical Lab software support for end users.
· Enforce and deploy Corporate Technology standards, policies and procedures.
· Manage end-user requests.
· Assist with all new technology deployments.
· Routine day to day support activities for the Lab workstation deployed in the laboratories. .
· Support includes qualification/validation, inventory, hardware, software, patching, support of software.
· Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers
· Learn application functionality and their support requirements. Also, analyst will be responsible for
· Microsoft Vulnerability Patch Deployments.
· Antivirus client management.
· User consultation.
· Software Installation.
· New Workstation deployment and Upgrade of existing Workstations.
· Workstation Troubleshooting and Repair
· Scheduled and emergency maintenances of workstations.
· Maintain help desk tickets for the issues submitted by users.
· Perform computer imaging, software installations, and maintain technology inventory.