Lab Software support Analyst

It's High Priority requirement. 
 
 Please send as much as Profile's for NJ location and California also very urgently 
 
 Please send Profile's for Redwood city, California ONLY 
ü Need pharmacy lab experience only 
ü     Desktop Troubleshooting hand on experience as described below for Level 1 Support ( Not Lead Profile's or Managerial Profile ) 
·     Provide technical Lab software support for end users. 
·     Enforce and deploy Corporate Technology standards, policies and procedures. 
·     Manage end-user requests. 
·     Assist with all new technology deployments. 
·     Routine day to day support activities for the Lab workstation deployed in the laboratories. . 
·     Support includes qualification/validation, inventory, hardware, software, patching, support of software. 
·     Providing support activities of incident (trouble ticket (TT)), problem and change (change request (CR)) management using defined, ITIL based processes for all Instrument Controllers 
·     Learn application functionality and their support requirements. Also, analyst will be responsible for 
·     Microsoft Vulnerability Patch Deployments. 
·     Antivirus client management. 
·     User consultation. 
·     Software  Installation. 
·     New Workstation deployment and Upgrade of existing Workstations. 
·     Workstation Troubleshooting and Repair 
·     Scheduled and emergency maintenances of workstations. 
·     Maintain help desk tickets for the issues submitted by users. 
·     Perform computer imaging, software installations, and maintain technology inventory. 

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