Role: Service Now Technical lead
Emp Type: Permanent Job
Interview: Phone/Skype
Location: Atlanta, GA
• Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Solution and provide requested enhancements to existing ServiceNow applications
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
• Implementation experience in ITSM and ITOM modules
• Experience with web technologies (XML, HTML, JavaScript, and Web Services)
• Experience in Asset management, ITSM modules, CMDB, Discovery, Service
• Mapping, Event Management, Orchestration
• Knowledge of technical components such as LDAP, VPN, SSL technologies
• Excellent communication skills with an ability to explain concepts and solutions clearly and concisely as well as effective analytical and problem-solving skills
• High level interpersonal skills in order to collaboratively work with both technical and non-technical personnel at various levels in the organization
• Able to administer and work with the all components within ServiceNow, for example: Business Rules, UI Pages, Client Scripts, Scheduled Jobs, CSS Page, UI Policies, Database structure, ACLs, Runbook Orchestration, Event Management, Discovery
• Working knowledge of APIs (REST and SOAP), Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow
• Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• The Job role is a client facing and should be able to lead independently with customers, technically analyze requirements with the help of prototyping to help define technical specifications and solutions
• Role is responsible for taking the business processes and requirements and design, implement, integrate and support ServiceNow platform solutions
• Lead the design and development/ configuration of workflows, forms, scripts and underlying logic
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Participation in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
• Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
• Lead and develop REST/SOAP scripted APIs for integrations to end customer systems (both web service and message-based applications)
• Understand Service Portal requirement and lead Service Now Portal implementation
• Integration and testing with other ITSM tools & 3rd Party tools
• Manage customer expectations accordingly, lead prototyping activities and engage with key stakeholders effectively
• Provide subject matter expertise on process and its current implementation on the platform
• Perform Level 3 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve them within the agreed SLAs
• Thoroughly test new development to minimize or eliminate any negative user impact
• Document custom functionality and transfer knowledge to and help train the ServiceNow Administrator
• Clearly communicate with customers, peers and management to ensure that development meets expected requirements and timelines
• The development and configuration of ITSM modules - Incident, Problem, Change, Service Catalog, Knowledge, CMS/Service Portal and Reporting
• Asset and CMDB not in scope of JD, However strong technical knowledge of all ServiceNow modules is required for this senior position
• The development of module should be compatible with Mobile access, so tracking of this is required
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production