Role: Desktop Support Enterprise
Location: Bentonville, Arkansas
Emp Type: Permanent Job
Interview: Phone/Skype
IT support, desktop support, Tech Support
Laptop/Desktop Hardware troubleshooting, Windows OS/Mac Troubleshooting, Printers management & troubleshooting, Software troubleshooting, Imaging machines, Bios, Bitlocker, Checkpoint VPN software troubleshooting, SCCM, Antivirus, Virtual machine, Network, Server Rack/Unrack, Installation of network devices.
Audio Visual devices setup/troubleshoot, Google CFM support, conference room meetings, town halls, business events setup/support/troubleshooting.
Ticket Management, Technical end user support, Ability to support Windows/Mac/Chrome OS, iPhone/Android, Follow defined escalation process. Documentation in ServiceNow, Work with vendors like Dell, Microsoft, provide weekend on-call coverage if required, Partner with other IT teams like NW, Windows, Service desk . Inventory management, Audio Visual Support, Tech Cafe support, Real Estate moves - workstation disconnects & reconnects. Server room touch services, patching cables, physical movement of AC,UPS, Servers, Coordination during server room shutdown & startup process, monitoring & vendor engagement.