Role: Skype for Business Tech Lead
Location: Bloomington, MN
Emp Type: Permanent Job
Interview: Phone/Skype
6-8 Years
Outlook, Exchange, Exchange Online, Skype for Business, Skype for Business online
• Extensive Hands-on, configuration, patching, troubleshooting and management experience of engineering a Microsoft Lync / Skype for Business UC technology service Front End, Back End, Edge, Director, Mediation, CMS, File Server, Office Web Apps and Reverse Proxy
• Hands-on, configuration, troubleshooting and management experience of IM&P, A/V conferencing, web conferencing, desktop sharing, PPT sharing , O365 UM and SFBO
• Configuration, troubleshooting and management experience of QOE, CQD(Call Quality Dashboard), Call analysis, Skype for Business Monitor & Reporting and UC Commander
• Knowledge of core concepts AD, Group Policies, Certificates, federation, DNS, SQL, and Load balancing,
• HA, Pool failover and disaster recover
• SFB End client troubleshooting with users
• Integration of Skype for Business with Audiocodes
• SFB Control panel related issue troubleshooting
• Coordination with third party vendor
• Day to day operation for incident, change management and problem management related to but not limited to Skype for Business and AudioCodes
• Configuration, troubleshooting and management of of SIP and PSTN trunks
• Analyse and isolate problems and issues while leading problem bridges while being available for 2rd level on call support when needed.
• Powershell experience, specifically for automating administrative tasks
• Polycom phones , SFB client troubleshooting
• Desired On-Premise and Hybrid cloud connectivity experience of Of365 and Azure
• Ability to work in a 24x7 Support environment
• ITIL framework knowledge
• Service now knowledge
Support and troubleshoot the Unified Communications products (Skype for Business On Prem and Online) in large environments Design and deploy Skype for Business server infrastructure, including integrations and/or configurations of the following: Audio/Video/Web Conferencing, Session Border Controllers/Gateways, Integration with Cisco Unified Communications Manager, SIP Trunk Configuration, Call Admission Control and Quality of Service, High Availability and Disaster Recovery, Federation, Polycom integration, Reverse Proxy, Persistent Chat, Office Web Apps, Firewall Rules, and Monitoring/ReportingTroubleshoot VoIP issues Configure users and clients in Skype For Business Configure and implement conferencing, instant messaging, and monitoring Daily interaction with Microsoft UC end users - both internal and remote user support Perform migrations from Skype for Business to Microsoft TEAMS/O365Serve as Tier 3 team member having responsibility of administration and system updates, security compliance, patch deployment, and monitoring the overall health of the messaging environment. Perform documentations Diagnosis of incidents, problems and change implementation. Management of server and application environment, system performance, service capacity and quality Participation in projects and transitions of new services. Cooperation and consulting with experts in other technical areas Participates in 24-hour on-call rotation
Indiana, Indianapolis