API Connect Middleware Administrator

RGS ID:                                                 
 Title:                                      API Connect Middleware Administrator
Salary Range:                     90K – 95K
 Bill Rate:                               Depends on the Level of the person
 Hiring Manager:                Adi
 Location:                             Bellevue, WA or St. Louis
 Number of Openings:    2
 Relevant Years of Experience:   5-7 years
US Person Requirement:             Yes
 
Job Description:               API Connect Middleware Administrator
 

Primary Job Functions:

·         Serve as a Level 3 technical escalation resource for Ops support staff
·         Use software support tools to identify, diagnose, and resolve issues
·         Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
·         Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
·         Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
·         Support Incident Management practices, following established ticketing, escalation, and notification procedures
·         Support code deployments & configuration changes to production and non-production systems, following established Change Management practices
·         Assist with Ops Support coverage by participating in on-call rotation
 

Required Skills, Knowledge and Abilities

·         Relevant IT experience of 5-7 years working in a corporate, technical role
·         Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools
·         In-depth knowledge and proven experience in trouble shooting, problem determination, root cause analysis and rapid problem resolution
·         Having worked in a support capacity would be an advantage
·         The ability to learn quickly and apply new knowledge effectively
·         The ability to multi-task, prioritize, and adapt quickly based on the needs of the department and the organization
·         The ability to work both independently and as part of a team
·         Customer focused and highly cognizant of meeting service level agreements (SLAs)
·         Good verbal and written communication skills
·         Professional and positive attitude
 

Must Have Technical Qualifications:      

·         Strong knowledge on IBM API Connect administration, deployments and maintenance
·         Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands
·         Experience in Security (MQ, UNIX, Windows using certificates and other methods)
·         Experience with RedHat Linux is a plus (require admin skills, unix commands, etc.)

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