Role: APM DynaTrace Monitoring Analyst
Location: Gaithersburg, MD
Interview: Phone/Skype
Emp Type: Permanent Job
6+ years of experience in: App Dynamics, DynaTrace, Sumo Logic, Tea Leaf/ Glass Box, Splunk
Good to have - Python / Scripting knowledge required / Programming skill and Exposure to Cloud environments
Configure Monitoring tool to detect events from Apps,DB,MW,Network,App Servcer ect.
Define Polices on Event Notification
How to define Event Filters (Ex: Info, Warning or Critical) and How to Baseline the Filter Threshold
Capable of Centralized routing of all events to a single location
Knowledge on REST Api/ Webservice exposed by Monitoring tools
Able to configure log monitoring /synthetic monitoring
Capability to setup or configure alert Dashborad / IT & Business SLA and KPI
Analysis of Agents and Incidents from Monitoring tools to debug Application issues
Diagnostics / Troubleshooting f monitoring agents (Ex: Issue in Sumologic)
Develop processes to monitor and alert for critical business transactions and applications to catch an issue before the impact.
Participates in the discussion of applications performance and outage incidents to provide solutions.
Coordinates and communicates applications performance management (APM) activities with key stakeholders.
Collaborate with all relevant IT resources to develop preventive measures (Problem Management).
Participate in continuous improvement initiatives to enhance client service, efficiency and reliability.
Open Source:
Operations and Integration
Time Management
Production Support Experience
Communications (Listening, Persuasiveness, Oral, Written)
Good technical knowledge
Operations and Integration
Strong Analytical Ability
6+ Years