Customer Support Representative

About PayJoy
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide.  Our unique mobile security technology creates collateral that enables customers to afford their first smartphone on credit and then allows them further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.

Founded in 2015, today PayJoy has reached hundreds of thousands of customers in a dozen countries around the globe, from Mexico to Indonesia, India, Kenya, and Nigeria, and is on a strong growth path with support from major industry partners to bring credit to millions in 2019.

This Role
We are a proud innovative company that is continuing to grow. As a result, we set the quality, dedication and ability of our team to meet the highest standard of performance and business practices. Furthermore, in nurturing relationships with our partners, it is crucial for our company's thrive and success to care for our customer to the highest levels of excellence, to never be contempt and to always improve upon what we have built. 
Job Duties:      
  • Answering phone calls from customers and stores
  • Answering chats 
  • Completing sales transactions
  • Be able to find alternative solutions for customers
  • Be able to add and improve product
  • Basic troubleshooting issues
  • Must be fluent in English (written, spoken, and able to comprehend written instructions)
  • Experience in customer service or technical support
  • Great attitude for customer service
  • Data Entry Skills
  • Initiative

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