Software Support Analyst (Spanish Speaking)

At PayIt, we have a big vision to simplify the way that everyday citizens interact with government agencies. 
 
As a well-funded growth-stage startup, we recently raised over $100M+ from Insight Partners to continue to build on our best-in-class platform. We have a track record of success, being named one of the Nation's Top Ten Government Tech Startups of the Year as well as one of Kansas City's Top Ten Startups to Watch. We are actively looking for people who are excited about our mission, those who are excited about helping our journey to make things like sitting at the DMV, getting a Driver’s License renewed, or paying a court ticket mobile and quick.
 
The PayIt Support Team is the face of PayIt to many of our customers, and we are dedicated to creating a support experience that sets new industry standards, just like PayIt’s products do. The PayIt Support Team engages with our constituents across the nation through 1:1 support, online communities, and social outreach. They also serve a critical role in providing continual feedback to our Product Development and Client Management teams to improve our products.
 
What You’ll Be Doing:
The Customer Support Specialist will be dedicated to serving the needs of our partners and end-users. As a high-growth technology company, we need someone with a can-do attitude who is happy to jump in and get their hands dirty. You’ll be interacting with people who are unfamiliar with technology, providing solutions, and guiding citizens to successfully navigate our services. You’ll also be maintaining a knowledge base for our partners and working with our internal engineering teams on daily refinements.
 
What You’ll Need to Have:
·       Bilingual - Spanish and English
·       1-3+ years of technical support and/or customer service experience for a SaaS, software, digital, or online organizations.
·       Strong listening skills — with the ability to be responsive, patient, and explain a wide range of software and social media concepts to clients with varying levels of technical abilities or knowledge.
·       Excellent written and verbal communication skills with the ability to speak clearly and concisely on the telephone. Must be able to respond to inquiries via ticket systems, as well as via email and phone with the ability to deliver an exceptional customer experience while providing strong supporting documentation in our various online tracking systems.
·       Strong problem-solving. Ability to analyze information and make recommendations or decisions in a dynamic, fast-paced environment.
·       Must be a self-starting willing to self-educate and acquire new knowledge and skills quickly and independently. 
·       Effective teaching and coaching skills – the ideal candidate will enjoy teaching people how to use technology.
·       Good time management skills with proven ability to complete complex projects on a deadline.
·       Ability and willingness to work outside of 9AM - 5PM when required
 
Bonus Points For: 
·       Knowledge of SQL, Jira, Zendesk
·       Proven client management skills, with a "client-first" attitude
·       Functional knowledge of SaaS platforms 
·       Spanish speaker
 
Why Work For Us:
  • We know how to have fun and work toward something bigger than ourselves. 
  • Competitive salaries along with an excellent benefits package. 
  • Flexible and casual work environment.
  • Food is fuel. We have breakfasts, lunches and snacks week-round.
  • We’ll provide all the resources you need to do your best work.

What We Care About:
We’re about openness, integrity, accessibility and great communication - so these should be qualities that you have too. 
 
The usability of our products, open exchange of ideas with our teams and the commitment to the cities, counties, and states we serve are values we won’t budge on, and so we’ll want you to exemplify these too.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.
 
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers alias or PayIt employees. PayIt is not responsible for any fees related to unsolicited resumes.
 
Stay Up To Date On everything PayIt: Follow Us On StackOverflow, Twitter, LinkedIn, Facebook, and Instagram.

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file
ErrorRequired field
ErrorRequired field
ErrorRequired field