Fraud Sr. Manager

The Fraud Manager is responsible for creating and leading operational effectiveness and excellent customer experience fraud investigation and detection, transactions flow retention or release, screening against sanctions list and disputes/chargebacks management. 

1.     Risk and Fraud Prevention Operation - Handles fraud decisioning based upon analysis of card transactions, Deposit Review, New Account Screening. The team is responsible for reviewing transactions, analyze and detect fraudulent patterns and trends and to ensure validity of orders / accounts. The team is responsible for auctioning and managing the required suspension of merchant payments and accounts to conduct the required validation and KYC assessments.

2.     Report operational efficiency, client impact, financial outputs and propose actions accordingly to achieve the goals.

3.     Escalate and review detected policies abuses or fraud operations to be released by terms.

4.     Define internal metrics and evaluation schemes for fraud analyst

5.     Provide feedback and guidance to internal departments from a fraud perspective to push solutions to achieve goals.

6.     Dispute and Chargebacks Management - Is responsible for processing and resolving customer claims and inquires related to non-fraud and fraud related transactions on credit cards and administrating the dispute’s reserves from Merchants. It is responsible as well of managing chargebacks end to end until the collection from the merchants.

7.   Operational reconciliation – Is responsible for executing the daily reports to assure financial balancing between the operational / transactional systems

Technical knowledge and Skills required: 

1.       In-depth understanding of payment processing environments, including chargeback rules and regulations, authorization, settlement, interchange, pricing/billing, and fraud mitigation strategies both domestically and globally
2.       Proven ability to analyze, interpret and communicate fraud threats and trends effectively
3.       Extensive industry knowledge of fraud prevention
4.       Bachelor's Degree, Master’s a plus. Analytical and technical majors are strongly preferred
5.       Independent, critical thinker with strong strategic planning skills, adept at quickly grasping and applying new technical concepts
6.       Ability to understand concepts governing relational database structures, reporting/query tools, and constructing SQL statements
7.       Excellent communication abilities, both written and verbal- including an expert-level knowledge of the Microsoft Office Suite
8.       Proven ability to effectively report and communicate with internal departments and stakeholders to deliver highly detailed and technical information
9.       Must be collaborative and solutions oriented
10.       Superb mathematical and analytical abilities
11.       100% Bilingual (English & Spanish)



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