As a Customer Success Manager, you will work closely with our top key accounts to help them adopt all areas of our product, while delivering insights and recommendations that result in measurable client value. You will collaborate with a variety of teams at PathFactory to ensure customer engagement and organizational success. You are a people person, have exceptional communication skills and are a go-getter in life.
We’re looking for sharp marketing strategic minds with hands-on experience designing, running and optimizing demand generation campaigns on a daily basis. We expect you to have solid knowledge of marketing automation systems and some vendors in the marketing technology space.
Desired Skills and Background
- Bachelor's degree or equivalent
- Minimum 3 year project and client management experience on Enterprise accounts
- 1-3 years of Digital Marketing experience
- Strong experience and knowledge of Salesforce
- Working knowledge of email service providers (e.g. Eloqua, Marketo, Adobe Campaign, etc. )
- Dynamic and professional presentation and public speaking skills
- An ability to display complex data and information in an easy-to-understand manner
- Knowledge of the digital marketing space and a passion for MarTech
- Talent for solving sticky situations
- A self-starter who thrives on innovation and can fill in the gaps where needed in a startup environment
- You are customer-centric and naturally curious.
Responsibilities:
- Oversee the customer lifecycle to proactively drive adoption of the PathFactory product in the context of the customer’s marketing goals and in alignment with their current technology stack.
- Share case studies and stories to inspire clients to be amazing marketers and succeed in achieving their companies’ goals
- You help to resolve ongoing technical problems while working closely with the Customer Support and Solutions Architect Team
- You can build and maintain customer loyalty and advocacy
- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations
Location:
The position is located in downtown Toronto.
Why Work at PathFactory?
This is where we get to boast a little about why we’re awesome and why it would be awesome for you to work with us. Located in the heart of downtown Toronto, PathFactory is a fast-growing, innovative marketing technology company with a corporate culture that values individuality and diversity. We work hard and play hard and we do both with passion and respect for one another. Our newly renovated open concept office promotes a fast-paced, fun, friendly and highly collaborative work environment, while our management goes out of their way to be transparent and approachable. Weekly all-hands meetings, team lunches, company events and a quarterly Founders’ Award for the team member who best embodies our values – these are all cherries on top of the PathFactory cake!
Interested? We’d love to hear from you.
If you believe you have the right stuff to be a team member, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, so feel free to let a bit of your personality come through.
PathFactory is an equal opportunity employer.
It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.