Passage AI is the leading conversational AI platform in the world. Our mission is to make it easy for a business to launch a conversational interface on a website, mobile app, or as a chatbot on Facebook Messenger, SMS, Slack, WhatsApp or WeChat, or as a skill on Amazon Alexa or Google Home devices.
If you are excited by artificial intelligence, deep learning and natural language understanding and processing, Passage AI is the place for you! You get to work at an early-stage startup that's backed by some of the leading investors in Silicon Valley.
Job Description
As a Sr. Customer Success Manager at Passage AI, you will work with our key accounts to ensure they are realizing maximum value with our conversational interface platform. You will be in a high impact position to promote and expand customer relationships, collaborate with internal teams across the company to drive business, and act as the primary contact with our Fortune 500 customers. If you are an excellent communicator,, efficient multitasker, and an analytically-minded customer-facing professional with a passion for delivering an excellent customer experience then we want you on our growing team!
Role & Responsibilities
• Manage key enterprise accounts, build trust and foster strong relationships that drive engagement, retention, and success
• Lead client on-boarding of building and deployment of their chatbots
• Drive regular calls and meetings to articulate the value customers are deriving from the Passage AI platform by charting their KPIs and other success metrics, prepare and lead QBR activities
• Produce internal best practices and customer user stories to strengthen the deployment process
• Discover and evangelize new use cases with customers, helping them deepen and expand usage of our platform
Key Qualifications
• 4-6 years of experience managing relationships with large enterprises successfully.
• Strong background in working with multiple stakeholder points of contact, with high customer satisfaction.
• Enthusiastic team player who thrives in a fast-paced environment.
• Exceptional analytical skills. Experience analyzing data and synthesizing it into data-driven storyboards and presentations.
• Excellent project management and organizational skills.
• Strong engagement management experience and history of delivering complex projects on time.
• Expert customer-facing communicator with ability to speak to technical integrations.
• Knowledge of SQL would be a huge plus.
• BA/BS Degree. MBA would be a big plus.