Product Manager

Passage AI is the leading conversational AI platform in the world. Our mission is to make it trivial for a business to launch a conversational interface on a website, mobile app, or as a chatbot on Facebook Messenger, SMS, Slack, WhatsApp or WeChat, or as a skill on Amazon Alexa or Google Home devices. 

If you are excited by artificial intelligence, deep learning and natural language understanding and processing, Passage AI is the place for you! You get to work at an early-stage startup that's backed by some of the leading investors in Silicon Valley.

Job Description

Passage AI's solution is used by large enterprises to launch chatbots for their end-customers. You will be responsible for the end-customer experience of bots launched by our enterprise customers. You will work with the Solution Engineering team to build bots and a team of Data Analysts to benchmark the accuracy of the bot. In addition, you will interface with the Solutions Architect team and the Customer Success team to communicate success metrics and KPIs to the customer.

Responsibilities

  • Own the end-customer experience of chatbots built using Passage AI's platform
  • Work with Engineering to plan, execute and drive the roadmap for our platform
  • Identify quarterly product objectives and key initiatives
  • Ensure that bots launched for our enterprise customers meet Passage AI's quality and accuracy standards
  • Work with the Solutions Architect team to spec out acceptance criteria for pilots and proof of concepts
  • Interface with the Customer Success team to communicate bot metrics to the customer
  • Work closely with both new and existing customers to understand their needs and translate them into product requirements
  • Communicate issues and progress of Passage AI's customer bots cross functionally within the company

Qualifications

  • 2+ years experience in product management
  • Excellent product sense
  • Good problem solving and organization skills
  • Excellent oral and written communication skills
  • Driven, proactive and ability to get things done
  • BS, MBA (preferred)


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