General Manager, West Coast Operations

Team
Parsley Health is an ambitious, mission-driven team that’s reinventing primary care to help people live healthier lives.
Through our advanced whole-body approach, Parsley Health has helped thousands of people reverse and prevent health problems while achieving their health and wellness goals. Our work is inspired by our patient’s journey and our actions are focused on impact and results. We thrive in a dynamic, high-paced work environment, while appreciating what it means to be healthy and well.

You
In this role, you will be responsible for the support of the day-to-day operations in our SF and LA-based offices with a focus on longer-term, strategic process improvement. You will work closely with the West Coast clinical teams to offer a best-in-class member experience that scales reliably. As your primary objective in the first 6 months, you will be responsible for San Francisco and Los Angeles growth targets, working closely with our sales operations and marketing teams to achieve MoM success, as well as member retention goals.

You are an operator and executor at heart, and love digging into the details of how things work. You will be expected to deliver results required for the practices to grow and thrive, leading the execution of strategies developed by the leadership team. You will proactively seek opportunities to improve how we are delivering care, continuously thinking about how to drive further insights using new and existing data.

Role
  • Maintaining a high NPS (70+) and member retention (70%+) for all West Coast-based practices, and being proactive about analyzing trends for improvement or opportunities to increase satisfaction and retention.
  • Partnering with the marketing team to achieve MoM growth goals; P&L responsibility. 
  • Overseeing day to day operations at SF & LA practices, holding the team accountable to producing quality work in alignment with our operating playbook and clinical standards. 
  • Owning the operating experience, collaborating with internal stakeholders and external parties such as labs, phlebotomy vendors and perk partners as issues arise.
  • Advancing continuous improvement for operating quality and innovation.
  • Owning the on-boarding and training of West Coast-based clinical hires (care managers, coaches, doctors) and supporting the professional development of existing team members.
  • Supporting funnel of prospective LA/SF-based corporate partnerships.

Qualifications
  • 5+ years experience in high growth companies with a clear track record of effective leadership of people, process, and projects.
  • Attention to detail with excellent organizational and project management skills.
  • A data-driven approach to problem-solving. 
  • A proactive, continuous improvement mindset. 
  • An understanding of fast-scaling operations, optimally with previous experience in care delivery space or consumer spaces (e.g. Sweetgreen, Soul cycle, One Medical)
  • Get stuff done attitude, willingness to get your hands dirty.
  • Strong interpersonal skills, especially as applies to mentorship.
  • Experience independently owning work streams. 
  • Experience managing and soliciting buy-in from teammates and peers. 
  • Enthusiastic and grounded attitude.
  • MBA ideal but not required. 

Benefits
  • Competitive salary
  • Equity stake
  • Free Parsley Health Complete Care membership!
  • Full medical, dental, and vision insurance
  • Commuter benefits
  • Generous 4+ weeks of paid vacation

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we are able to serve our members. 

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