Incident Manager

Job Title: Incident Manager
 Job Location: Springfield, VA
 Project Length: Multi-Year
 
 Our client is looking for a Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency.
 
 Must Haves:
3+ years of experience and a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager
3 years of experience with working with incident management tools such as BMC Remedy
3 years of engineering experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA)
2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation, integration, testing and support of distributed applications
Excellent communication skills: experience working with technical and functional resources; experience presenting information to client / senior leadership
Excellent problem-solving skills: proven ability to resolve issues and explain complex problems
Must be a US citizen, candidates will have to be able to pass and extensive background check for CBP
 
 

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