Product Manager

Our client is building Nutanix Customer Success Group (CSG) focused on cloud software and hyper-converged infrastructure solutions and seeking an experienced Product Manager who will be part of the new group reporting to CTO at Corporate headquarters in Herndon, Virginia.

As a Product Manager, you will focus on enhancing the efficiency and effectiveness of Customer Success delivery by developing reusable and scalable tools, templates and practice collateral.  

Responsibilities:
  • Work with a broad set of stakeholders including client’s Leadership, Customer leadership, Professional Services, Subject Matter Experts, Product vendor teams, Sales teams, etc. to understand requirements to enhance the efficiency of the customer success organization
  • Identify, manage and prioritize requirements for customer success practice delivery
  • Own the execution of the requirements including development of practice delivery assets (e.g., best practices, case studies, templates, assessment tools, portals, etc.)
  • Own, develop and aggregate operational best practices, templates, assessment tools, portals benchmarking data that can be scaled across customers
  • Develop playbooks for the Customer Success delivery teams
  • Work with our client's Leadership Team to develop and operationalize the strategy for Medium Touch and Tech Touch customer success

Requirements:
  • Active Secret/Top Secret/SCI security clearance.
  • Must have experience in the U.S. Federal Government with technical knowledge and/or operational experience in Cloud technologies, Data Center and hyper-converged infrastructure solutions.
  • The high energy level and “can do” attitude
  • Self-starter who is comfortable with ambiguity and working in a fast-paced, change-oriented environment
  • Proven ability to start with a high-level vision and take it through entire lifecycle including the launch 
  • Proven ability to balance multiple projects and priorities.
  • Excellent verbal and written communication skills including the ability to develop and deliver executive-level presentations.
  • Proven record of working effectively with cross-functional teams at all levels with the organization.
  • Excellent problem-solving skills with experience executing complex strategic and operational initiatives.
  • Experience working in or supporting a Customer Success delivery organization strongly preferred.

Preferred Education and Experience:
  • BA/BS degree in a related field, or equivalent practical experience.
  • 5 – 7 years of work experience
  • 2 or more years of experience working in product management roles in professional services.
  • Proven track record of managing overall lifecycle from gathering requirements to driving execution and launch of products or professional services offers



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