Program Manager

Packet is the global leader in automated bare-metal infrastructure, and is seeking a Program Manager that will be responsible for building and maintaining post sales relationships with our most important customers while ensuring implementation/deployment success.

Responsibilities: 

Reporting to the Director, Service Delivery, the Program Manager will:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope
  • Create and maintain comprehensive project documentation
  • Develop detailed project plans to track progress
  • Manage the relationship with the client and all stakeholders - report and escalate to management as needed
  • Work closely with Technical Account Management team to ensure customer questions and issues are addressed and resolved quickly
  • Partner with Sales and Technical Account Management teams to prep and conduct weekly/monthly client reviews. 

PACKET CORE VALUES

The entire Packet team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem. Our core values are:
  • Excited about leading our industry
  • Driven, ambitious and persistent
  • Find creative solutions to hard problems
  • Effective at getting things done the right way
  • Community minded and do the right thing
  • Passionate about building a better internet
  • High motivation to succeed
  • Aptitude to learn about technology
  • Willingness to take measured risks


Requirements: 
  • Minimum 3 years as a Program Manager.
  • Experience with bare metal and cloud infrastructure. 
  • Experience project managing large scale projects.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.

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