Job Description
1. Manage performance and consistency in collection process of Tele Collections team within set performance triggers
2. Coaching every tele collection agents with low performance and push for improvements
3. Process improcement implementation and drive team productivity and effectivity
4. Operational Capacity Planning
5. Quality and performance checks of the team
Qualification
1. Min. Background education Diploma
2. Collection/Call Center experience
3. Experience handle +/- 15 team member (team management)
4. Excellent Communication, Microsoft Office, Interpersonal Skill, Excellent Reporting