Job Description:
1. Managing day to day operational processes which include account maintenance (change data, close account, manual linkage), OVO cash, and OVO points adjustment, and manual settlement to QR Merchants
2. Oversee and control OVO cash and OVO point injections processed by Tier 2 agents in Contact Center
3. Working across the organization to set up new operational processes aligned with OVO business browth
4. Plans, schedules, and reviews workload and manpower to make sure SLA with customer and partners are being met on a cost-effective basis
5. Improving performance, productivity, efficiency and deliver superior service to customer
Qualification:
1. Strong service and problem resolution skill
2. Excellent verbal and written communication skills, ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand as well as the ability to understand and interpret complex information from others
3. Strong working knowledge on various financial industry products
4. Strong leadership, excellent interpersonal, analytical, and negotiation skills
-min 3 years of experience in Operations area
-Ability to lead and supervise direct reports and work under tight deadlines