Customer Support ( Cat. Protette)

Job description

At Oval we are looking to innovate the traditional finance space with a new completely disintermediated platform for saving and investing. We believe that intermediation is over, with technology disruption, in a number of industries, replacing the middleman. We want to do the same for finance. It is an ambitious task and thus we are looking for people to join the Oval team to help make this happen.

You will be part of a team of serial entrepreneurs with a global market experience in building tech startups and you will have the opportunity to change the financial market, by bringing better education and inclusion. You will be independent and can manage your own schedule but will be working with an international and diverse team of people that together have the mission to change the financial world forever.

In this Role you will:

  • Be the first point of contact for prospective, new and existing users
  • Take ownership for keeping our users excited about the product through our various communication channels
  • Understand our users’ issues and facilitate their resolution
  • Work with the team to constantly improve the customer success process, keeping it lean and manageable at all times


Your Profile and Mindset

  • Striving in a destructured startup environment, not looking for the 9 to 5 role
  • Excited by the idea of having direct contact with customers
  • Propensity for problem solving and a tend to prefer a solution-oriented approach
  • Ability to multi-task and take responsibility in stressful situations
  • Ability to work independently, with an ambition to contribute to the project and improve existing processes
  • Hungry to change the world starting from changing the banking experience
  • Interested in Fintech and alternative investments especially in the Italian and UK markets


Requirements

  • Registration for Categorie Protette
  • Fluency in both English and Italian (more languages are a plus)
  • 1-2 years experience in a customer success, support, or inside sales role, at a finance, advertising, technology or Saas company
  • Excellent listening and communication skills with a strong sense of empathy


Oval Benefits

  • Full time salary + Stock Options Plan
  • Top class equipment incl. MacBook, screen, keyboard and mouse
  • Your own Oval Money t-shirt and water flask when you join
  • A budget to spend on learning and self improvement through conferences, books and classes
  • Possibility to spend time across Oval offices and to fly to conferences around the world where Oval is participating
  • Annual retreat for the team in an exotic location to dive into the new product features and growth strategy
  • Professional development

We believe you are a hard worker, a visionary and a dreamer. We want you to think like a leader and act like an executor. We want you to have a big heart and a sharp mind. 

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