Customer Care Associate

About Outcome Health

We Are:   
A healthcare innovation company    

Our Strategy:
Reinventing in the point of care

Our Purpose: 
Facilitating a better personal Outcome

Whether it’s supporting the diagnosis of a family member or as patients ourselves, we all have
connections to healthcare. That’s why all of us at Outcome Health are committed to transforming the point of care experience, both for our loved ones and for ourselves.

We are looking for people to bring their diverse talent, perspectives and career experiences to help us create the future in point of care.

Join our expanding team and be part of creating #ABetterOutcome.

Summary/Objective:
Responsible for top notch service in order to ensure high-level customer satisfaction is maintained and exceeded. Represent the voice of the customer by understanding their needs and expectations.

Responsibilities: 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Daily inbound/outbound customer interaction by phone/e-mail/chat
  • Set and maintain realistic and attainable customer expectations
  • Ensure that service standards are maintained and adhered to based on the type of service/activity
  • Document all relevant conversations in multiple sources as needed
  • Learn/Support internal platforms and customer relationship management tools for the best customer outcome
  • Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction
  • Presents features and benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs
 
Career Experiences & Skills:
  • Ability to work in a fast-paced, multi-tasking environment
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Outstanding customer service and follow through
  • Proactive approach with a positive attitude
  • Identifying problems and offering solutions to customers over the phone
  • Ability to build relationships with customers over the phone
  • 2-3 years’ phone experience in a service environment
  • Some technical knowledge
 
Travel
Travel may occasionally be required but will make up < 10% of overall employee time

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement
Outcome Health  does not discriminate in employment opportunities or practices on the basis of age, race, gender, gender identity (including gender nonconformity and status as a transgender or transsexual individual), gender expression, color, religion, creed, national origin, ancestry, sex (including pregnancy), medical condition, physical or mental disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, citizenship, genetic information, past, current or prospective service in the uniformed services, and other characteristics protected under applicable state, federal, or local law. 

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