**(This is a remote opportunity, based in Phoenix)**
The Opportunity
OrthoFi is building a world class team that is committed to wowing customers at every opportunity. We are looking for high energy, results driven individuals who pride themselves in going above and beyond to help customers get the most out of their investment in the OrthoFi Solution. At the center of this role is a strong desire to build meaningful relationships with customers and act with integrity to support their business needs while also advocating for the company. Additionally, you must have the ability to explain abstract business concepts and use a strong sales acumen to persuasively communicate the OrthoFi Value Proposition at every level of the practice organization. Our team members are extremely self-motivated, collaborative, love a challenge and are able to be successful in a fast-paced, ever-changing environment. A positive, creative, can-do attitude is a must!
The Account Manager is responsible for the client relationship, including strategic consultation and account management, and ensuring the practice realizes the value of the OrthoFi solution. They use Key Performance Indicators to partner with Orthodontists to ensure the customer is successfully leveraging the Solution to realize ROI in several value-added service areas. In this role, you are responsible for customer retention and satisfaction by conducting account management activities and services that increase our net promoter score. Areas of responsibility include:
- Pre-Implementation discovery and change management key activities with Doctors/Practice Leaders to facilitate the exchange of information between the customer and OrthoFi and to ensure support and understanding of what is changing within their practice.
- An account management extension of the sales cycle to reinforce understanding of how the Solution will drive value for their practice based on their own vision of “Why” they chose OrthoFi
- Monthly and Quarterly Business Reviews with Doctors/Business Owners/Practice Managers to consistently and proactively showcase the OrthoFi Value Proposition and ensure that the practice is achieving and acknowledging Return on Investment in the form of growth, scale, and/or improved performance in the areas of insurance management and/or patient delinquency management
- Understanding and analyzing customer performance metrics trends and using them to inform and coach practices on how to improve their system utilization or processes
- Owning and driving solutions with internal teams to resolve service issues in a collaborative, organized way
- Traveling onsite within your regional territory on a regular basis, and to occasionally assist with the implementation and training of select key customers
- Collaborating and participating in initiatives to provide Voice of the Customer to internal operations and product teams
- Operating as a positive influence and informal leader across the organization to provide insight into the practice experience and bring forward constructive ideas to improve our service
Skill Set
- 3-5 years of prior territory/regional account management and/or sales experience
- Demonstrated ability to learn multi-faceted, complex service or technology systems
- Excellent verbal and written communication skills with the ability to effectively interact in person, by phone, webinar, video or email a must
- Excellent work planning, critical thinking and analytical skills required
- Track record of building consultative relationships with a high degree of follow-through and integrity is strongly preferred
- Prior system/process implementation, change management and/or training experience highly desirable
- Prior experience leveraging a CRM tool to track and manage customer relationship
- Bachelor’s degree preferred; or equivalent work experience required
- Prior business consulting experience preferred
- Willingness to travel ~60% of the time (approx. 3 days per
- week)
Compensation commensurate with experience.
If you meet these requirements and are truly excited about helping to start an amazing company, send your resume to lindsay.kueber@orthofi.com and describe why you feel you would be a good fit at OrthoFi.
About OrthoFi
OrthoFi is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.
Perks
- Awesome and supportive culture
- PTO
- Company breakfast once a month
- Monthly team building activities
- Company and team outings
- Meditation sessions and wellness initiatives
- Peer-to-peer recognition program
- Casual dress atmosphere
- Snacks and coffee