JIRA System Administrator

Do you have a passion for innovation? Are you excited to leverage cutting edge technology to solve big business problems?  If your response to those questions is “yes”, we would love for you to join us! At OrangePeople we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OrangePeople, our focus is people. It’s right there in our name.

The JIRA System Administrator will be working under the technical direction of the TBM Tools Manager on the Tools, Process and Implementation team. This candidate will support the delivery and sustainment Studios for JIRA and Confluence AWS platforms.

Responsibilities:
  • Configure, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins.
  • Troubleshoot access and/or performance issues
  • Provide Jira SME support to customers via approved collaboration tools
  • Create and maintain scripts
  • Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
  • Create JIRA projects, queries, and reports
  • Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions.
  • Setting up monitoring and log rotation
  • Executing Production deployments during non-business hours
  • Interacting with Project Managers, Managers, Developers, Network Engineers and other Administrators
  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Create and maintain technical documentation and user-guides
  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Must be Customer Service driven mindset with strong relationship building skills

Basic Qualifications Required:
  • 3+ years of hands-on experience working with JIRA as an Administrator
  • Perl or Python Scripting: 2 years
  • Hands-on experience using JIRA REST APIs for integration with other tools like Jenkins, Slack, and Integration/Automation frameworks.
  • Proven track record with Atlassian installations, migrations and upgrades.
  • Hands-on experience supporting Atlassian tools in an AWS environment.
  • Strong communication skills and attention to detail.
  • Bachelor’s degree in Technology, Business, or a related field; 2 years additional relevant professional experience in lieu of a degree

Additional Responsibilities:
  • Participate in OrangePeople monthly team meetings, and participate in team building efforts.
  • Contribute to OrangePeople technical discussions, peer reviews, etc.
  • Contribute content and collaborate via the OP-Wiki/Knowledge Base. 
  • Provide status reports to OP Account Management as requested

About us:
Orange People is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers who are passionate about doing quality work. As a member of the Orange People team you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and strong process/methodology orientation.




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