Account Manager

Opternative is seeking driven Account Managers with a commitment to providing exceptional client support with the goal of retaining and growing revenue. As an Account Manager you will be responsible for all relationship management and post-sales support of our retail and online partners to ensure they leverage Opternative’s solution suite to its fullest.

What you’ll do: 
  • Manage a book of business with revenue retention and growth in mind, while providing exceptional client support. 
  • Proactively manage and escalate all product, marketing and operational related issues to ensure an overall great experience with Opternative’s technology suite. 
  • Partner with the sales team to ensure clients are receiving proper program expectations. 
  • Pursue upsell opportunities by showing the value of Opternative’s technology suite and complementary business solutions. 
  • Actively communicate with Opternative’s finance team to collect and resolve all outstanding payments and subscription fees. 
  • Represent Opternative and act as a positive member of our vibrant and growing company. 

What we’re looking for: 
  • Bachelor’s Degree or 5+ years of relevant account management or client facing experience
  • Ambition. You never settle for mediocrity, knowing your name is tied to everything you do. 
  • Experience in sales and/or Account manage, (Healthtech and/or SaaS experience a plus)
  • Ability to receive and implement feedback immediately 
  • Strong belief in proactive rather than reactive approach to handling clients and problems. You identify all inefficiencies that touch the customer experience and develop solutions to correct them.
  • Solid ability to handle tough conversations with business owners in a professional, solutions-oriented manner 
  • A passion and deep understanding of customer service and business growth 
  • Ability to multitask, adapt and manage dozens of clients 
  • Excellent time management and organizational skills with the ability to track numerous details 
  • Strong interpersonal and communication skills (both verbal and written)

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