Middleware Production Support

Position Summary:  

The successful candidate will work with the Development and Operations teams on middleware/web and mobile projects to support internal business units and their business critical applications / products.
Major Job Accountabilities:
  • Support in a 24 by 7 on-call providing a high degree of responsiveness and sound trouble-shooting methodologies 
  • Provide production & non-production middleware and Web support for multiple business critical applications 
  • Support WebSphere Application Server, Websphere MQ, Business Process Management (BPM), DataPower and related products in production. 
  • Support 90 to 100 middleware interfaces in websphere production.
  • Work with the various business units as well as with cross functional teams to bring new middleware-based applications live
  • Work with development team and relevant business units to promote web applications to production environment 
  • Write operating procedures, knowledge articles, answers to FAQs, and on-call reports 
  • Open PMR, work with the vendor to troubleshoot product related issues and apply appropriate fix packs. Maintain middleware with appropriate patches.
  • Work with help desk and ticketing systems to provide proper support and escalation procedures for deployed applications.
  • Fine tune applications and servers for optimal performance.
  • Provide guidance on generating scripts in order to automate tasks or provide batch capabilities for the WebSphere software products

  • Must have a Bachelor’s degree in Computer Science, Information Technology or Engineering with five years of work experience in the job as a Systems Administrator. 
  • Working with application developers to fully utilize built in product functionality
  • Very good knowledge of UNIX fundamentals 
  • Installation, Configuration and Scripting skills.
  • Understanding of distributed computing 
  • Experience or knowledge of the following products: 
WebSphere Application Server, Websphere MQ, Business Process Management (BPM), Operations Decision Management (ODM), Application Release Automation (ARA), Infrared 360 or Auto Pilot or BMC Middleware management, IIS, Apache Tomcat, IBM HTTP Server, JBoss
  • Understanding of middleware and web server security fundamentals 
  • In-depth knowledge of  HA & DR setup for Websphere
  • Experience with middleware automation is a plus. 
  • Strong written and verbal communication skills 
  • Ability to work independently as well as in a team environment and interface with developers, project managers and production support groups 
  • Ability to multi-task
  • Strong customer relationship skills

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