Customer Service Representative

Openbay is seeking high-energy Customer Success Representatives to join our rapidly growing team and support our growing nationwide network of vehicle owners and automotive service providers who are booking services through the Openbay platform every day. This is a high-impact position, in constant communication with shops on the supply-side of our marketplace and the customers on the demand-side of our marketplace, ensuring there is a good, repeatable service experience on both sides. 

What You’ll Do
  • Proactively reach out by phone and email to vehicle owners who have submitted Service Requests on our platform to answer questions, solve problems and help convert their Service Requests to Completed Services by providing excellent customer service. 
  • Communicate with automotive service providers to confirm appointments, address scheduling issues, and ensure all issues are addressed ahead of time to ensure a positive customer experience throughout the Openbay transaction. 
  • Help onboard automotive service providers to the Openbay Marketplace system and ensure the software is properly installed and being used effectively. 
  • Resolve any account management issues, assist with direct deposit and Stripe payment setup, and perform other administrative support tasks to ensure the payment flow of each transaction is smooth and without issues. 
  • Assist the marketplace sales team in achieving and exceeding monthly, quarterly and annual sales targets while maintaining daily and weekly activity metrics.
  • Leverage our in-house systems and CRM to track and prioritize activities and build robust customer and supplier databases.

Who We’re Looking For
You’re a high-energy, motivated, self-starter who can work independently to achieve results. You are also a collaborative team member who desires to contribute to the growth and success of Openbay.

Our ideal candidate has:
  • 2+ years experience in a customer service or customer success role, with experience interacting with both business and consumer customers.
  • Passionate desire to exceed goals and achieve consistent results.
  • Ability to listen, earn trust, persuade, consult, and confidently work with Openbay customers.
  • Outstanding written and verbal communication and interpersonal skills. Impeccable phone etiquette and an approachable, affable, problem-solving approach when interacting with others.
  • Excellent computer skills with ability to expertly navigate between CRM and other systems including online demo sites.
  • Flexibility working outside of normal hours in order to support customers. 
  • A multi-tasker with the ability to wear many hats in a fast-paced environment and to prioritize, negotiate, and work with a variety of internal and external stakeholders. 

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