We are a tight-knit tech startup looking to hire a full-time Director of TechOps to join our growing team here in beautiful Westwood, CA (our Los Angeles HQ near UCLA).
UpKeep is backed by Y Combinator, and some of the top VC’s in the world! We've also just been named one of Built in LA's 'Top Places to Work'! UpKeep is creating a modern, intuitive, and efficient maintenance management system that is proven to simplify the maintenance workflow process. Our CMMS is mobile-first, collaborative, and rated #1 in ease of use.
We offer top-notch benefits such as company equity, unlimited PTO, 401k, and affordable health insurance options. Employees here love our casual dress code, fully stocked kitchen, weekly catered lunches, and dog-friendly office.
You’ll have the opportunity to work alongside truly talented, genuine, and warm people that love learning and strive for progress, not perfection. A happy, trusted, and well-cared-for team is a productive team. We strive to attract team members that embody a spirit of service, who aren’t afraid to learn new things or adapt to a changing landscape.
Job Description:
We need a leader who can demonstrate exceptional strategic vision in the areas of technical operations, devops, and AWS infrastructure. This talent should be able to communicate, share, and inspire others to take part in the execution of this vision. They should also foster an environment where any team member can contribute and shape the vision and its corresponding tactical execution plan.
This talent will organize and manage daily technical operations and staff. Will also be responsible for managing and designing roadmaps, KPIs, and produce data analytics and reporting to drive business decisions.
The ideal candidate must have a successful track record of leading a range of operational activities. Can demonstrate exceptional leadership skills and ability to discover the most efficient ways to run the business daily and create our future way of working. The ideal candidate should strive for leadership through training, as well as be able to make people feel comfortable, believe in them, but also support them in their career, learning, and skill growth.
Strategic Execution:
- Develop a strategic vision in partnership with leadership team.
- Train and facilitate the training of engineering, techops, and data science teams.
- Seek and attract bright, skilled, hard-working, happy team members that embody a spirit of service, demonstrate compassion for others and an appetite for consistent self-improvement and organizational improvement.
- Prioritize critical issues and required information to facilitate efficient decision making by the domain leadership team.
- Manage dependencies, capacity / resource allocation and mitigate portfolio risk.
- Manage appropriate budgets and hold teams accountable for effective growth management.
Critical Experiences:
- 15 years of experience in developing, engineering, architecting, and supporting software products across a range of domains.
- 5 years of experience leading and managing teams of varying sizes.
- 3 years of experience with technical operations supporting SaaS products.
- Experience in constructing and delivering organizational strategies that can be articulated to senior business leaders and global team members. Requires strong influencing and communication skills.
- Expertise in translating organizational strategy into a set of prioritized initiatives that are managed and tracked through completion.
- Experience in the construction and operationalization of shared outcome KPIs that align to organizational strategies, priorities, and operating rhythms.
UpKeep is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Throughout our interview process, if you need a reasonable accommodation due to a disability, please email
recruiting@onupkeep.com