Customer Service Representative (Mortgages)

The mortgage industry is always going to be great. However, nearly every tool on the market is a nightmare to use, impossible to learn, and expensive to implement — and worst of all, they all fail to focus on the end-user, the client. At Corona Mortgage, we’re doing something different. We’re building products for the end-user, not just the decision maker. Our ultimate mission is to help people spend less time stressing and more time living. We need your help.

We are looking for some great speakers who love helping our customers. You should enjoy talking to multiple people and getting sensitive information while still maintaining fun and professionalism.  

You’ll be responsible for providing unprecedented customer service. You’ll also help us interact with customers via phone calls. You’ll be expected to answer a high volume of calls per day once you’re fully up to speed. It is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load – you’ll get all the love and help you need along the way!

We will sponsor you to become a LICENSED MORTGAGE LOAN ORIGINATOR – 3 Month Probation

You’ll work scheduled shifts with the expectation of being flexible to be available as needed.  

What You’ll Be Doing

  • Become a product expert and provide documentation updates to our knowledge base.
  • Consistently provide the highest level of customer success and service to each prospective client calling us for service
  • Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment.

Experience and Skills Needed

  • 1 to 2 years of customer support experience dealing with complex individuals
  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and phone 
  • Must demonstrate strong communication and interpersonal skills.
  • Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly.
  • Must be able to efficiently manage multiple projects and tasks at the same time.

Competencies Valued

  • Displays passion for and responsibility to the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.

What’s In It For You

  • Dental and Vision
  • Retirement Plans
  • Paid vacation and holidays
  • Flexible work environment
  • Dynamic and dedicated team
  • Innovative and relaxed culture
  • Casual dress code

Sound Like a Good Fit?

We’d love to talk to you!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Cover letter explaining:
  • Why you want to work in customer care?
  • Why do you want to increase your skillsets to become a Loan Originator?

*Must already be authorized to work in the United States on a full-time basis for any employer.

About Corona Mortgage

We have been in business for over 11 years and we are growing at a very steady and consistent rate. Conventional and government insured products are offered. Our primary focus is to be honest and conduct a fair dealing with the prospect/borrower. High volume inbound calls from prospective clients provide us with the opportunity to make a difference in the lives of individuals and families on a daily basis. 

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file