Support the Professional Services leadership team with appropriate resource assignment based on availability and project requirements
Assist in transition from sales to services by implementing projects, tasks, budgets, and resource assignments
Weekly preparation of the Time Metrics & Resource Forecasting reports (track, analyze, and report consultant utilization across all business lines)
Forecast of the Consultants availability and time out of office as it relates to project assignments
Develop monthly, quarterly and annual reports for the Executive team with KPI's including but not limited to: total projects billed, total clients billed, billable vs. non-billable utilization, billable employee headcount, hours inventory, etc
Create and maintain a summary of all approved non-billable projects (client, product and internal) with target deadlines and resource skillset needed
Work closely with consulting team to assist workload prioritization
Support account managers/sales team by proactively communicating resource availability, project status, project deadlines, etc.
Monitor resource assignment to project deadlines and client expectations
Maintain the employee skills matrix
Streamline visibility and predictability of resource utilization
Create cross-collaboration environment by streamlining dashboard reporting with the consultants
Work closely with Accounting to monitor billable rates for gross margin and product profitability
Complete ad hoc projects as assigned from the Management Team
What you should possess:
A Bachelor’s degree
Excellent communication skills (written and verbal) and be able to work effectively across all teams including developers, sales and the Executive team
Excellent organizational, time-management, and follow through skills
Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects
Must have the ability to learn quickly and be a self-starter 2+ years Project Management experience
Must show commitment to results, good judgment and initiative, teamwork, process improvement and strong interpersonal skills
Experience working with management and the demands of a progressive and evolving services organization
Experience with financial accounting, customer management, and cloud based ERP systems
Proficient in MS Office Suite including an advanced comfort level in Excel