Resource Coordinator, Global

What you will do:
  • Support the Professional Services leadership team with appropriate resource assignment based on availability and project requirements
  • Assist in transition from sales to services by implementing projects, tasks, budgets, and resource assignments
  • Weekly preparation of the Time Metrics & Resource Forecasting reports (track, analyze, and report consultant utilization across all business lines)
  • Forecast of the Consultants availability and time out of office as it relates to project assignments
  • Develop monthly, quarterly and annual reports for the Executive team with KPI's including but not limited to: total projects billed, total clients billed, billable vs. non-billable utilization, billable employee headcount, hours inventory, etc
  • Create and maintain a summary of all approved non-billable projects (client, product and internal) with target deadlines and resource skillset needed
  • Work closely with consulting team to assist workload prioritization
  • Support account managers/sales team by proactively communicating resource availability, project status, project deadlines, etc.
  • Monitor resource assignment to project deadlines and client expectations
  • Maintain the employee skills matrix 
  • Streamline visibility and predictability of resource utilization
  • Create cross-collaboration environment by streamlining dashboard reporting with the consultants
  • Work closely with Accounting to monitor billable rates for gross margin and product profitability
  • Complete ad hoc projects as assigned from the Management Team

What you should possess:
  • A Bachelor’s degree
  • Excellent communication skills (written and verbal) and be able to work effectively across all teams including developers, sales and the Executive team
  • Excellent organizational, time-management, and follow through skills
  • Ability to analyze and solve problems, perform complex tasks and prioritize multiple projects
  • Must have the ability to learn quickly and be a self-starter 2+ years Project Management experience
  • Must show commitment to results, good judgment and initiative, teamwork, process improvement and strong interpersonal skills
  • Experience working with management and the demands of a progressive and evolving services organization
  • Experience with financial accounting, customer management, and cloud based ERP systems
  • Proficient in MS Office Suite including an advanced comfort level in Excel

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