We at o9 Solutions
We help enterprises to digitally transform their supply chain with a cloud-based platform that connects the supply chain end-to-end. We do this with the latest available technologies like AI/ML and NLP. Our HQ is in Dallas and we have offices in Amsterdam, Barcelona, Bangalore, Tokyo, Seoul. In the past 18 months, we expanded our value-adding activities to amongst others Google, Nike, Walmart and Starbucks. The EMEA team is expanding rapidly and we look forward to having you on board and support our growing organization!
A short video of o9’s office at Spaces Schiphol:
Join us in this adventure, great challenges are waiting for you!
What you really do
This role will support o9’s EU based customers post-implementation to ensure customer success and support. Also ensure the effective operation of o9’s solutions. Will work closely with product development, product management and services/support teams. Successful candidate will get to work directly with o9 clients on a daily basis via phone and occasionally in person.
Responsibilities:
- Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
- Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.
- Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.
- Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.
- Support Super User and End User training, for a global user base.
- Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.
Limited travel to customer site
The ideal candidate we are looking for
- Statistical, Optimization and Simulation skills through software tools and packages like R/Java script/python is desirable.
- Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning, and S&OP.
- Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is desirable.
- Proficient in the use of Microsoft Excel/PowerPoint for analysis and presentation.
- Strong ability to lead by example and demonstrate proficiency in both product and domain.
- Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure.
- Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key.
What you get
- Phone and Laptop
- Extended possibilities to travel
- Exposure to the biggest brands in the world
- #Beerfridays or #Winefridays
- A flat organization with a very strong entrepreneurial culture (and no corporate politics)
- A great team to support you and that you can support
- Possibility to really make a difference in a scale-up environment
o9 Solutions is an equal opportunity employer