Customer Success Manager - EMEA

At o9 Solutions we deliver the world’s leading AI integrated business platform, enabling companies to make better decisions. 

We help enterprises to digitally transform their supply chain with a cloud-based platform that connects the supply chain end-to-end. We do this with the latest available technologies like AI/ML and NLP. Our HQ is based in Dallas and we have offices in Amsterdam, Barcelona, Bangalore, Tokyo and Seoul.

The European team is expanding rapidly and we look forward to having you on board and support our growing organization! 

A short video of o9’s office at Spaces Schiphol:
https://youtu.be/VjsboeHdyDs

Join us in this adventure, great challenges are waiting for you!

What you tell your friends you do?
“I’m a master building relationships to deliver the best value to our clients, I’m multitasking managing different priorities at the same time”

What you really do:
In this role, we are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption. The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment. 

You will:
  • Responsible for effectively developing and strategically managing customer accounts within US and EU, for post go-live services. 
  • Primary focus on generating sustainable, repeatable and long term customer revenue through the delivery of exemplary support service to customer accounts.
  • Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows
  • Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hot fix.
  • Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
  • Has a proven track record of building and managing successful support teams in global environment. Be a motivator of team and initiator of team’s career enhancement.
  • Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits
  • Works with R&D team to drive enhancements in product

What you get
  • Cool and international working environment 
  • Great offices located in the center of Barcelona, Amsterdam and more to come!
  • Extended possibilities to travel
  • Exposure to the biggest brands in the world
  • A great team to support you and that you can support
  • Possibility to really make a difference in a scale-up environment

What we ask 
  • Experience in planning applications 
  • High degree of interpersonal effectiveness and building relationships with customers, across levels and functions.
  • Customer management skills in terms of being the face of o9 for Support Organization
  • High drive and energy with the ability to handle multiple actions and facets effectively and quickly.
  • Strong project management skills
  • Excellent written, verbal and presentation skills.
  • 8-10 years of experience
  • Enterprise planning and consulting skills 

o9 Solutions is an equal opportunity employer

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