Overview
The Account Manager is responsible on the creation, alignment, and ongoing management of business /Information Technology (IT) strategies, project implementation, ongoing day-to-day maintenance and support, and IT Investment plan financial management.
Responsibilities:
- Identifies business needs for new and enhanced products, services, and business processes.
- Works closely with the LTOs to execute on LOB Technology strategies (both “run the bank” & “change the bank” initiatives).
- Oversees multi-disciplined Technology teams to develop appropriate technology responses to address business initiatives.
- Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions.
- Participates in the project phases to ensure business partner needs are met.
- Align technology directions with business strategy and plans and to translate these into technical business solutions
- Plans and tracks the budgets for projects and continuing operations.
- Provide informed and considered recommendations to improve productivity and profitability of technology platform assets
- Develops and conducts regular Technology business partner account reviews at the executive and senior executive level to provide clarity around the project activities and financial spending
- Negotiates service contracts with internal business partners and external vendors to ensure the best value for the Enterprise.
- Develops and maintains relationships with key third party service and solution providers to ensure productive and professional relationships.
- Ensures day-to-day vendor relationship management occurs.
- Audits documents and models produced by Business Analysts and Business Consultants.
- Provides coaching, mentoring, professional guidance, and support to Business Analysts and Business Consultants.
- Provides managerial leadership to staff, which includes assigning tasks or work, holding regular two-way meetings, setting context, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high-performing team.
Qualifications:
- University degree/college diploma
- 12 + years of experience in business analysis/business consultant experience.
- Having business knowledge of a range of functions, products, and systems.
- Possesses extensive practical experience in application development and/or business partner solution delivery
- Understands current technology trends and process quality methodologies and how these can be applied to the business partner’s business.
- Possesses financial/business management expertise
- Demonstrates expert understanding of the Enterprise’s financial processes, in particular those used within T&O
- Solid knowledge of project management disciplines, practices, and processes
- Understands the Requirements Management Process, software development, and engagement processes
- Understands the T&O organization (i.e., the relations between different technology areas) and stays abreast of the current organizational state
- Understands and is familiar with the application of techniques associated with data modeling, process modeling, and user-centred design within the context of the organizational standards
Please send your resume to sdorval@nuagem.ca