Helpdesk Level 1

 
Nuagem – Find your tribe!

Position: Helpdesk Level 1

Location: Montreal 
Field: Information Technology 

Job Description: 
  • Perform outbound calls for issues following
  • opened ticket
  • Follow KB to troubleshoot reported issue on ticket
  • Capture M/N, S/N and device IP for failed equipment and escalate to appropriate vendor
  • Close ServiceNow tickets after verifying issue is resolved
  • Open new ServiceNow tickets if needed

Skills Required
  • 1+ years of Service Desk technical support within the retail environment
  • Familiar with networking (i.e. Switches, Firewall, IP Address, Pinging)
  • Good phone etiquette
  • Proficient in Microsoft Excel
  • Experience using a help desk ticketing system a plus
  • Strong customer service skills. 

 
About Nuagem:
Nuagem is a dedicated emerging talent acquisition firm of North America specializing in information technology. We are rapidly expanding into new markets with the diversified team of recruiters aimed to help our clients explore new opportunities and hidden talents. We leverage our networking skills to make client’s experience better in finding
right people.

Be a part of Nuagem today and find your tribe!

https://www.nuagem.ca 


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