Our Greater Toronto Region (GTA) is looking for a IT Analyst to provide end-user support to our diverse base of professionals in our downtown Toronto, mid-town, Richmond Hill and Vaughan locations.
The perfect candidate is expected to work in the downtown Toronto office, but may be required to work with our team in the above-mentioned locations
Role and Responsibilities:
- Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers;
- Create, update and track support tickets using the firm’s incident management tool;
- Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards;
- Provide end-user support/training on new and existing applications;
- Participate in small operational projects within the assigned region;
- Update and maintain inventory records in the firm’s asset management system;
- Identify opportunities for innovation in client service delivery and process efficiency;
- Participate and engage actively in periodic team, Support Services or ITS meetings;
- Ability to work within flexible hours between 7:30am and 6pm. Weekend and after-hours support may be required to meet project specific timelines and goals;
- Move, install, set up, and configure IT equipment within our various locations;
External Posting Qualifications:
- Post-secondary education, in an IT discipline;
- 2-3 years of experience providing hardware/software support in a Windows environment (especially Windows 10), with advanced knowledge of supporting Microsoft Office 2016, O365 and other software applications;
- Familiarity with Microsoft Skype, conferencing and audiovisual technologies is an asset;
- ITIL Foundations Certification is an asset;
- A relevant Microsoft certification is an asset;
- Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers);
- Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions;
- Strong interpersonal, troubleshooting and organizational skills;
- Consistent, timely delivery of high quality work with an ability to prioritize tasks based on relative importance and urgency;
- Flexibility, energy and ability to work well with others in a team environment;
- Demonstrated ability to collaborate within a team and across teams (to help improve processes or services);
- Demonstrated ability to operate under minimal supervision, with virtual interaction;
- Effective verbal and written communication skills and ability to work with diverse cultures, sometimes in a virtual environment;
- Proven ability to work with all levels of management.