One of our clients are currently looking for a Client Manager Canada to join our Customer Success Management team based in Montreal. The Client Director leads a team and manages a portfolio of strategic clients. He / she defines the strategy and approach of the market and focuses on the retention of existing customers. This includes communicating the value proposition, identifying new development opportunities on these accounts and ensuring its daily satisfaction.
Job Description
• Identify and prioritize opportunities to develop the key accounts client portfolio
• Develop action plans in cooperation with sales and operations teams and mobilize our partners to achieve business objectives
• Cultivate the relationship with our key account customers to exceed their expectations, build long-term trust and ensure their high satisfaction
• Prepare and animate the strategic governance of key accounts
• Follow the P & Ls of his accounts and prepare the Forecast
• Organize appropriate training and coach the Service Manager and Client Service Director team members
• Ensure the smooth execution and optimize the tasks of the Service Manager team to achieve team and individual objectives, working with performance indicators
• Network with our customers and attend relevant conferences and trade shows
• Be the voice of the customer within the company
Qualifications
• 7+ years of experience in the IT sector (knowledge of outsourcing is an asset)
• Experience in team management
• Experience in business development
• Excellent communication and presentation skills
• Bilingual French / English
Additional Information
Since the founding of the company, the founders have been striving to foster our unique corporate culture. This special atmosphere is built around:
• our values: reliability, surpassing oneself, humility, innovation
• the well-being of the Linkies: teambuilding weekend, theme lunches, flexible working hours, ...
• a collaborative working environment: all Linkies can engage in the life of the company by participating in thematic workshops
• a charitable engagement with our client Foundation: everyone can participate by suggesting projects or giving time to organize actions
Working in a healthy and positive atmosphere is the client Spirit! Do not wait any longer and join us!