IT MANAGER – telephony/app developer

Location:  Richmond Heights, MO, USA

About the company: 
Our client is into health care. Provide access to high quality healthcare, innovative programmes and a wide range of health solutions that help families and individuals get well, stay well and be well.
Position Purpose:
Manage department staff including hiring, performance management and career development to ensure alignment with defined goals.

●     Lead a small team of employees, contractors and vendors in support of relevant Telephony applications
●     Provide guidance to the scrum team as needed to resolve issues and define and design effective solutions
●     Work cross-functionally to maintain and to improve integrations with other foundation systems.
●     Work with our external vendors to assist with managing upgrades and day to day production support issues
●     Ensuring application service levels are met on a daily basis.
●     Implement proactive system monitoring and escalate issues for management attention appropriately.
●     Overseeing implementation of compliance policies, standards, and audit requirements in the landing zone.
●     Providing development opportunities and career path guidance to staff.

Qualifications: 
●     Education:

 Bachelor's degree in Computer Science, 

●     Experience: 

MIS, related field or equivalent experience. 

5+ years of related IT experience.

Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.

Strongly preferred:

●     Demonstrated leadership with proven ability to manage, grow and develop strong IT teams and individuals
●     Excellent written, presentation and verbal communication skills with technical and non-technical audiences; ability to present and discuss technical information in a way that establishes rapport, persuades others, and promotes understanding by not overcomplicating
●     Ability to quickly assess and resolve conflicts and provide appropriate follow-up
●     Ability to develop strong working relationships with business leaders at all levels
●     Experience in managing Telephony Applications (IVR, Quality Management, Workforce Management, Reporting)
●     Experience with supporting a Call Center in the Public Cloud
●     Experience with leading development and implementation with AWS Connect
 
The client is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Employee Status: Regular

Job Level: Manager

Job Type: Regular

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