administrative Assistant


Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Basic Skills
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics - Using mathematics to solve problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Science - Using scientific rules and methods to solve problems.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
  • Coordination - Adjusting actions in relation to others' actions.
  • Instructing - Teaching others how to do something.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Complex Problem-Solving Skills
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
  • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection - Determining the kind of Supplies and equipment needed to do your job.
  • Installation - Installing equipment, machines, wiring, or programs to meet specifications.
  • Operation and Control - Controlling operations of equipment or systems.
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Programming - Writing computer programs for various purposes.
  • Technology Design - Generating or adapting equipment and technology to serve user needs.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Systems Skills
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
  • Time Management - Managing one's own time.

Work Context
Body Positioning
  • Spend Time Making Repetitive Motions
  • Spend Time Sitting
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  • Contact with Others
  • Electronic Mail
  • Face-to-Face Discussions
  • Letters and Memos
  • Telephone
  • Responding to blogs
  • Level of Competition
Conflictual Contact
  • Deal with Unpleasant or Angry People
Environmental Conditions
  • Sounds, Noise Levels Are Distracting or Uncomfortable
Impact of Decisions
  • Frequency of Decision Making
  • Impact of Decisions on Co-workers or Company Results
Job Hazards
  • Exposed to Disease or Infections
Routine versus Challenging Work
  • Importance of Being Exact or Accurate
  • Importance of Repeating Same Tasks
  • Structured versus Unstructured Work
Pace and Scheduling
  • Time Pressure
Responsibility for Others
  • Responsible for Others' Health and Safety
Role Relationships
  • Deal with External Customers
  • Work with Work Group or Team
Work Setting
  • Indoors, Environmentally Controlled
  • Physical Proximity

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Getting Information
  • Examine files or documents to obtain information
Interacting with Computers
  • Use computers to enter, access or retrieve data
Performing Administrative Activities
  • Maintain appointment calendar
  • Maintain inventory of office forms
  • Maintain records, reports, or files
  • Route multi-line telephone calls
  • Type letters or correspondence
  • Hosting
  • Grant Writing
Performing for or Working Directly with the Public
  • Answer questions from employees or Consumers or patients
  • Greet customers, guests, visitors
  • Provide clerical assistance to customers or patients.
Communicating with Persons Outside Organization
  • Answer calls using switchboard
  • Communicate with customers or employees to disseminate information
Documenting/Recording Information
  • Schedule appointments
  • Maintain telephone logs
  • Take messages
  • Transcribe spoken or written information
  • Type document from machine transcription
Identifying Objects, Actions, and Events
Monitor Processes, Materials, or Surroundings
Processing Information
  • Calculate rates for organization's products or services
Updating and Using Relevant Knowledge
  • Use oral or written communication techniques
  • Use telephone communication techniques
Organizing, Planning, and Prioritizing Work

Tools and Technology
Calculators or accessories
  • Calculators
Desktop computers
  • Desktop computers
Dictation machines
  • Dictation equipment
Premise branch exchange PBX systems
  • Multi-line switchboards
  • Switchboards
  • Data input scanners
  • Scanners

Accounting software
  • Billing software
  • Bookkeeping software
Calendar and scheduling software
  • Appointment scheduling software
  • Electronic calendar management software
Data base user interface and query software
  • Alpha Software Alpha Five
  • Automated information system software
  • Claim processing system software
  • Database software
  • IBM Check Processing Control System CPSC
Electronic mail software
  • Email software
  • IBM Lotus Notes
  • Microsoft Outlook
Medical software
  • Electronic health record (EHR) software
  • GE Healthcare Centricity EMR
  • Kodak Dental Systems Kodak SOFTDENT Practice management software PMS

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