All NCRL staff embrace these core competencies as an organization and as individuals who positively represent the library and its mission in the community.
- Ethical Practice-Consistently demonstrates integrity through behavior, character and action.
- Professionalism-Completes work to a set standard, both as an individual and part of a team. Exhibits competence, proficiency, and accountability.
- Building Respectful Relationships-Promotes confidentiality and trust, fosters a positive culture, and exhibits respect with all verbal and nonverbal communication.
- Valuing Diversity & Promoting Inclusiveness-Respects, values, and encourages the unique dimension each person adds to the organization and that each member of the community brings to the whole. Values diverse perspectives, displays inclusive behavior, and cultivates respect for all individuals, groups and cultures.
- Library Advocacy & Intellectual Freedom-Promotes and supports the fundamental purpose of the public library which includes understanding the library's role in providing free and equal access to ideas, information, resources and services, from all points of view, without restrictions, to every individual.
- User Focus-Understands and effectively meets individual and community needs. Promotes a welcoming environment, fosters equality and meaningful connections, and strives to increase user satisfaction.
- Effective Communication & Collaboration-Provides concise, timely, and accurate information through appropriate channels, internally and externally. Listens actively and welcomes constructive feedback. Works effectively with others to achieve organizational goals and objectives.
- Foundational Knowledge-Cultivates proficiency in position-related areas. Knows and supports the library's mission, vision and structure along with the library's collection, services, and resources.
- Adaptability-Responds positively to organizational change and shows a willingness and flexibility to learn and develop. Assesses situations, adapts, and identifies effective solutions.
- Continuous Learning-Commits to an environment of excellence and continuous learning. Takes initiative to develop as an individual and to improve the library system.
Performs advanced administrative work in planning, organizing, and managing day-to-day operations of a single branch library, ensuring efficient delivery of library materials and services. Oversees branch program planning and related work as apparent or assigned. Supervises, trains and schedules staff. Serves as a liaison between NCRL and the community and promotes the library and its services. Maintains an awareness of customer needs and new technologies, resources and services that will meet these needs. Must work consistently within NCRL standards and policy directives and support the library’s mission of “Connecting the people of North Central Washington to vital resources and opportunities that foster individual growth and strengthen communities.
- Champions excellent customer service and support in all staff and patron interactions.
- Provides prompt and knowledgeable assistance to all library users and assists with the instruction of library technology.
- Plans, scheduled and organizes daily, weekly and monthly programs for a diverse audience.
- Develops and promotes story time events.
- Maintains adequate inventory of supplies.
- Promotes and develops library engagement opportunities within the community.
- Comprehensive knowledge and responsibility for the circulation of library materials, including new user registration, account issues, payments, book reservations, and shelving.
- Supervises and trains Library Associates, Customer Service Technicians, Library Assistants, Pages and Volunteers.
- Ensures all staff and volunteers are performing assigned duties and meeting customer service standards.
- Conducts regular performance coaching and participates in disciplinary action with HR as needed.
- Assists in collection development and follows NCRL Libraries’ Collection Development Policy.
- Respects the confidentiality of library users and records in accordance with NCRL Libraries’ Confidentiality Policy.
Knowledge, Skills & Abilities
- Extensive knowledge of the principles, practices and techniques of modern library operation.
- Ability to identify, establish and maintain community partnerships and serve as an ambassador for NCRL Libraries.
- Demonstrated computer literacy and the ability to effectively assist patrons with library technology.
- Ability to establish and maintain effective working relationships with patrons, the community and NCRL Library staff.
- Ability to speak in public and present to city leaders and community meetings.
- Knowledge and adherence to library policies and the ALA Code of Ethics.
- Knowledge of personnel and time management principles.
- Ability to communicate effectively, exercise tact, initiative and independent judgment.
- Ability to gather and maintain a variety of library records and statistics.
Education & Experience
Master's degree in librarianship from an ALA accredited graduate program required, other degrees and/or experience may be considered. Three years related experience and a minimum of one year of supervisory experience.
Fluent in English and Spanish preferred.
Flexibility to work evenings and weekends.
While performing the duties of this job, the employee is frequently required to stand; walk, sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance on a stool. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate.
Wage & Benefits
- $27.16/hour (Salary Classification M)
- Part-Time (32 hours)
- Medical, dental, vision, and life insurance
- Sick and vacation leave
- Retirement through State of Washington